Privacy Policy

1. Introduction

Development Impact Coaching ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our coaching services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Name, email address, phone number, and other contact information you provide through our contact forms or newsletter subscription
• Coaching Information: Details about your goals, preferences, challenges, and progress shared during coaching sessions to provide personalized guidance
• Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on pages
• Payment Information: Billing address and transaction history (processed securely through third-party payment providers who maintain PCI-DSS compliance)
• Communications: Content of emails, messages, and feedback you send to us

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Provide, operate, and maintain our coaching services and personalized coaching programs
• Process your transactions and generate invoices and send billing information
• Respond to your inquiries and customer service requests in a timely manner
• Send you newsletters, marketing communications, and updates about our services (which you can opt-out of at any time)
• Improve our website and services based on your feedback and usage patterns
• Monitor and analyze usage trends to enhance user experience
• Comply with legal obligations and enforce our agreements
• Protect against fraudulent, abusive, or unlawful activity
• Schedule and manage coaching sessions and appointments

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If required by law or when we believe in good faith that disclosure is necessary to protect your safety or the safety of others, investigate fraud, or respond to legal requests
• Third-Party Service Providers: We may share your information with vendors, consultants, and service providers who assist us in operating our website, conducting our business, or servicing you (email service providers, payment processors, scheduling tools)
• Business Transfers: Your information may be transferred as part of a merger, acquisition, bankruptcy, or sale of assets. You will be notified via email or prominent notice on our website of any such change
• With Your Consent: We will share your information when you explicitly consent to such sharing
• Aggregated or De-identified Data: We may share aggregated or anonymized data that cannot be used to identify you

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. These include encryption, secure socket layer technology (SSL), firewalls, and secure server facilities. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Object: Object to certain processing of your personal information

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us at:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date of this Privacy Policy and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically.